RETURNS AND EXCHANGES
If you don’t like your item(z) for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your return within 30 days of receiving your order. Click START RETURN below or from your account to begin.
- Check which items are ineligible for return below
- Hold onto your return tracking #, we can't look up your return without it
- It can take up to 7 business days to issue your refund once your return is received
- Exchanges can be done using your store credit to place a new order
- If your account is flagged for returns abuse we can't accept your return
There are some item(z) we don’t take back:
- Anything worn, altered, washed or missing its original packaging and tags
- Article that are dirty, scuffed, worn or returned with missing or damaged boxes
- Pierced jewelry, other beauty products where the packaging was removed
Sorry Unicorn, we don’t offer exchanges but you can place another order for the item(z) or size(z) you need with your store credit! We'll always email you when your credit is in your account so you can shop ASAP.
If your return comes back with any of these ineligible items we'll destroy it and won't be able to issue credit. METAL AF.
Click START RETURN below or from your account to begin your return. Print out your return instructions & packing slip, then follow the steps below:
1. Pack up your return & packing slip
2. Procure a label from the carrier of your choice
3. Ship your return back to us at the below address and hold on to your tracking #
Address: Årstaängsvägen 17, 117 43 Stockholm
Customer account nr: 20674876
Suzywan DELUXE AB
BOX 44097 - 10073 Stockholm - Sweden
Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cuz we wanna make ya happy! DUHHH!
As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.
Don't worry, we will make one for you! Just wait for your return confirmation email containing all the information about your NEW account with SUZYWAN DELUXE! Once you are logged into your new account your store credit will magically appear on your shopping cart page! YIPPIEEE!
Oh nooo! If you've received your order and something's wrong we need to know within 5 days. Don't wait a month BB, we won't be able to help. If the item is defective, damaged or incorrect send us a pic!